Effective Date: July 16, 2026

At Jackcray, we are committed to providing a reliable, transparent, and efficient shipping experience for every customer. We understand that timely delivery is an important part of your shopping experience, whether you are purchasing a necklace, earrings, rings,  bracelets or another jewelry item from our collection.

This Shipping Policy explains how we process, ship, and deliver orders placed through our online store. Please read this policy carefully before placing your order.

Shipping Destinations

Jackcray currently ships to customers within the United States.

At this time, we do not offer international shipping. If international shipping becomes available in the future, this policy will be updated accordingly.

Order Processing

All orders are processed after payment has been successfully authorized.

Our fulfillment team carefully inspects each order before shipment to ensure every item meets our quality standards.

Processing Schedule

• Order Processing Days: Monday – Friday
• Order Cut-Off Time: 5:00 PM EST
• Orders placed before 5:00 PM EST on a business day will begin processing the same business day.
• Orders placed after 5:00 PM EST, on weekends, or on holidays will begin processing on the next business day.

Handling Time

Our standard handling time is:

Handling time includes:

• Payment verification
• Order confirmation
• Product inspection
• Secure packaging
• Preparation for carrier pickup

Handling time does not include weekends or recognized holidays.

Shipping Time

Once your order has been processed, it will be shipped using one of our trusted delivery partners.

Estimated Delivery Timeline

Delivery estimates begin after your order has completed processing.

Actual delivery dates may vary depending on:

• Delivery location
• Weather conditions
• Peak shopping seasons
• Carrier delays
• Natural disasters
• Other circumstances beyond our control

While we make every effort to meet the estimated delivery window, delivery dates cannot be guaranteed.

Shipping Cost

Jackcray offers a simple flat-rate shipping fee for all eligible orders shipped within the United States.

The shipping charge will be displayed during checkout before payment is completed.

No hidden shipping fees will be added after your purchase.

Delivery Partners

To provide dependable delivery service across the United States, Jackcray works with nationally recognized shipping carriers.

Your order may be delivered by:

• USPS
• UPS
• FedEx

The shipping carrier is selected based on factors such as:

• Delivery destination
• Package size
• Carrier availability
• Shipping efficiency

Carrier selection cannot normally be requested or changed after an order has been placed.

Order Confirmation

After placing an order, you will receive an order confirmation email containing:

• Order number
• Purchased items
• Billing information
• Shipping address
• Order summary

If you do not receive your confirmation email, please check your spam or junk folder before contacting our customer support team.

Shipment Confirmation

When your package ships, we will send a shipment confirmation email.

This email will include:

• Shipping confirmation
• Carrier information
• Tracking number
• Tracking link (when available)

Please allow up to 24 hours for tracking information to become active after receiving your shipping confirmation email.

Tracking Your Order

Customers can monitor shipment progress using the tracking information provided in the shipping confirmation email.

Tracking updates are supplied directly by the shipping carrier and may include:

• Shipment accepted
• In transit
• Arrival at local facility
• Out for delivery
• Delivered

Please note that tracking updates may occasionally experience delays while carriers process package scans.

Delivery Address Accuracy

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please verify:

• Recipient name
• Street address
• Apartment or unit number (if applicable)
• City
• State
• ZIP code
• Phone number
• Email address

Jackcray is not responsible for delays or failed deliveries resulting from incorrect or incomplete address information provided by the customer.

Address Changes

If you need to modify your shipping address after placing an order, please contact us as soon as possible.

Address changes can only be made before the order has entered the shipping process.

Once an order has been shipped, we are generally unable to change the delivery address.

Undeliverable Packages

A shipment may be returned if:

• The shipping address is incorrect.
• The address is incomplete.
• Delivery is refused.
• The package cannot be delivered by the carrier.

If a package is returned to Jackcray, we will contact you to arrange reshipment.

Additional shipping charges may apply if the original delivery failed because incorrect address information was provided.

Delivery Attempts

Delivery carriers may attempt delivery multiple times depending on their individual policies.

If delivery cannot be completed:

• The carrier may leave a delivery notice.
• The package may be held at a nearby pickup location.
• The package may be returned to the sender.

Customers are encouraged to monitor tracking information and follow any instructions provided by the carrier.

Delayed Shipments

Although most orders arrive within the estimated delivery window, occasional delays may occur.

Possible reasons include:

• Severe weather
• Transportation interruptions
• High shipping volume
• Public holidays
• Carrier operational delays
• Safety inspections
• Natural disasters

If your package has not arrived after the estimated delivery period, please contact our support team so we can assist in investigating the shipment.

Lost Packages

If your tracking information indicates that your package has been delivered but you have not received it, we recommend taking the following steps:

1. Verify the shipping address.
2. Check around your property.
3. Ask household members or neighbors.
4. Contact the shipping carrier.
5. Wait up to 24 hours, as some carriers may mark packages as delivered shortly before actual delivery.

If the package still cannot be located, please contact Jackcray for assistance.

We will work with the shipping carrier to investigate the shipment whenever appropriate.

Damaged Packages

If your order arrives damaged:

• Photograph the package and damaged item immediately.
• Retain all original packaging materials.
• Contact our customer support team promptly.

Providing clear photographs helps us evaluate the issue and determine an appropriate resolution.

Missing Items

If your order appears incomplete:

• Review your shipment confirmation email.
• Check whether multiple packages were sent.
• Review tracking information.
• Contact our support team if an item remains missing.

We will investigate your order and provide assistance as quickly as possible.

Multiple Shipments

Some orders may be shipped in separate packages.

This may occur because:

• Items are packaged separately for protection.
• Inventory is fulfilled from different locations.
• Carrier size or weight limitations apply.

If your order ships in multiple packages, separate tracking numbers may be provided.

Refused Deliveries

If a shipment is refused without prior authorization from Jackcray, the package may be returned to us.

Shipping charges may not be refundable.

If reshipment is requested, additional shipping fees may apply.

Orders Returned by the Carrier

Orders returned due to:

• Incorrect address
• Failure to collect the package
• Delivery refusal
• Unsuccessful delivery attempts

may require additional shipping charges before reshipment.

Holiday Shipping

Shipping carriers may experience increased delivery volumes during holiday periods.

During these times:

• Processing times generally remain unchanged.
• Transit times may be extended.
• Delivery estimates may vary.

Customers are encouraged to place holiday orders early to minimize potential delays.

Severe Weather and Unexpected Events

Delivery schedules may be affected by circumstances beyond our control, including:

• Hurricanes
• Snowstorms
• Flooding
• Wildfires
• Earthquakes
• Public emergencies
• Transportation disruptions

While Jackcray will continue processing orders whenever possible, carrier delays caused by these events cannot be guaranteed or controlled.

Incorrect Shipping Information

If an order is shipped to an address exactly as entered during checkout, Jackcray cannot be held responsible for delivery issues resulting from inaccurate customer information.

Please review your shipping details carefully before submitting your order.

Business Days

Business days refer to:

Monday through Friday

Business days do not include:

• Saturday
• Sunday
• Federal holidays
• Carrier-observed holidays

Shipping Summary

Customer Support

If you have questions regarding shipping, delivery status, tracking information, or any shipping-related concern, our customer support team is happy to assist you.

Jackcray Customer Support

Email: support@jackcray.com

Support Hours:

Monday – Saturday

8:00 AM – 7:00 PM (EST)

We strive to respond to all customer inquiries as promptly as possible during our regular support hours.

Policy Updates

Jackcray reserves the right to update or modify this Shipping Policy at any time to reflect operational changes, shipping procedures, carrier updates, or legal requirements.

Any revisions become effective immediately upon publication on our website. Customers are encouraged to review this Shipping Policy periodically to stay informed about our current shipping practices.