Cookie Policy

Effective Date: July 16, 2026

At Jackcray ("Jackcray," "we," "our," or "us"), we use cookies and similar technologies to improve your browsing experience, enhance website functionality, understand how our website is used, and help provide secure and efficient services.

This Cookie Policy explains what cookies are, how we use them, the types of cookies that may be placed on your device, and the choices available to you regarding cookie preferences.

By continuing to use our website, you acknowledge that cookies may be used in accordance with this Cookie Policy and our Privacy Policy.

1. What Are Cookies?

Cookies are small text files that are stored on your computer, smartphone, tablet, or other device when you visit a website.

Cookies allow websites to recognize your device and remember certain information about your visit, such as your preferences, shopping cart contents, and browsing session.

Cookies do not generally give us direct access to your device or files.

2. Why We Use Cookies

Jackcray uses cookies to help provide a smooth and reliable shopping experience.

Cookies may be used to:

• Keep products in your shopping cart.
• Remember your browsing preferences.
• Maintain secure login sessions.
• Improve website performance.
• Personalize your shopping experience.
• Measure website traffic and usage.
• Analyze website performance.
• Detect and help prevent fraudulent activity.
• Improve customer service.
• Support website security.

These cookies help ensure that our website functions efficiently while providing a more convenient experience for our visitors.

3. Types of Cookies We Use

The cookies used on our website generally fall into the following categories.

Essential Cookies

Essential cookies are necessary for the operation of our website.

These cookies enable important features such as:

• Shopping cart functionality
• Secure checkout
• User authentication
• Session management
• Website security

Without these cookies, certain parts of the website may not function properly.

Functional Cookies

Functional cookies remember choices you make while using our website.

Examples include:

• Language preferences
• Region selection
• Saved preferences
• Account settings
• User experience improvements

These cookies help make future visits more convenient.

Performance and Analytics Cookies

Performance cookies help us understand how visitors use our website.

They may collect information such as:

• Pages visited
• Time spent on pages
• Navigation patterns
• Device type
• Browser type
• General geographic region
• Website performance metrics

The information collected is typically aggregated or de-identified whenever practicable and is used to improve our website and services.

Security Cookies

Security cookies help protect both our customers and our website.

These cookies may assist in:

• Detecting suspicious activity
• Preventing fraudulent transactions
• Protecting customer accounts
• Maintaining website integrity
• Supporting secure payment processes

These cookies are an important part of maintaining a safe shopping environment.

4. Session Cookies and Persistent Cookies

We may use both session cookies and persistent cookies.

Each type of cookie serves a different purpose in improving your browsing experience.

5. Third-Party Cookies

Some features available on our website may involve trusted third-party service providers.

These providers may place cookies to support services such as:

• Payment processing
• Website hosting
• Analytics
• Fraud prevention
• Website performance
• Security services

These third parties operate under their own privacy and cookie practices.

We encourage you to review the privacy policies of any third-party services you interact with through our website.

6. Managing Your Cookie Preferences

Most web browsers allow you to manage cookie preferences through their settings.

Depending on your browser, you may be able to:

• View stored cookies.
• Delete existing cookies.
• Block future cookies.
• Allow cookies only from selected websites.
• Receive notifications before cookies are stored.

Instructions for managing cookies can typically be found in your browser's Help or Settings section.

Please note that disabling certain cookies may affect the functionality and performance of our website.

7. What Happens If Cookies Are Disabled?

If you choose to disable cookies, some website features may not function as intended.

For example, you may experience:

• Difficulty adding products to your shopping cart.
• Interrupted checkout sessions.
• Repeated login requests.
• Loss of saved preferences.
• Reduced website functionality.
• A less personalized browsing experience.

Essential cookies are particularly important for the operation of our online store.

8. Do Cookies Collect Personal Information?

Cookies themselves generally do not contain personally identifiable information.

However, in some cases, information collected through cookies may be associated with information you have voluntarily provided, such as when you create an account or place an order.

Any personal information associated with cookies is handled in accordance with our Privacy Policy.

9. How Long Are Cookies Stored?

The length of time cookies remain on your device depends on the type of cookie.

Session cookies expire automatically when your browser is closed.

Persistent cookies remain until:

• They reach their expiration date,
• They are updated, or
• You delete them through your browser settings.

Retention periods may vary depending on the purpose of the cookie.

10. Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect:

• Changes in our website functionality.
• Improvements to our services.
• Updates to technology.
• Operational changes.
• Legal or regulatory requirements.

When changes are made, the updated version will be published on our website with a revised effective date.

Your continued use of our website after changes become effective constitutes acceptance of the revised Cookie Policy.

11. Relationship to Our Privacy Policy

This Cookie Policy should be read together with our Privacy Policy.

Our Privacy Policy explains in greater detail how we collect, use, store, protect, and share personal information obtained through your use of our website and services.

12. Cookie Summary

13. Contact Us

If you have any questions about this Cookie Policy or how cookies are used on the Jackcray website, please contact our Customer Support team.

Jackcray Customer Support

Email: support@jackcray.com

Support Hours

Monday – Saturday

8:00 AM – 7:00 PM (EST)

We are happy to answer your questions regarding our use of cookies and website technologies.

14. Policy Updates

Jackcray reserves the right to modify or update this Cookie Policy at any time to reflect changes in our business operations, website functionality, technology, or applicable legal requirements.

Any revisions become effective immediately upon publication on our website. We encourage visitors to review this Cookie Policy periodically to remain informed about how cookies are used on our website.