Effective Date: July 16, 2026
At Jackcray ("Jackcray," "we," "our," or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and safeguard your information when you visit our website, create an account, place an order, or otherwise interact with our services.
By using our website, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
To provide our products and services, we may collect different types of information depending on how you interact with our website.
Personal Information
When you place an order, contact us, or create an account, we may collect information such as:
- Full name
- Email address
- Phone number
- Billing address
- Shipping address
- Payment information (processed securely by our payment providers)
- Order history
- Account credentials, if you create an account
You may choose not to provide certain information; however, doing so may prevent us from fulfilling your order or providing requested services.
Automatically Collected Information
When you visit our website, certain information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- Language preferences
- Time zone
- Pages viewed
- Referral URLs
- Date and time of your visit
- Website interaction data
This information helps us understand how visitors use our website and improve the customer experience.
Cookies and Similar Technologies
We use cookies and similar technologies to enhance website functionality and performance.
Cookies may be used to:
- Remember your preferences
- Keep items in your shopping cart
- Maintain your login session
- Improve website performance
- Analyze website traffic
- Measure marketing effectiveness
- Help prevent fraudulent activity
Most web browsers allow you to control or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features.
2. How We Use Your Information
We use your information to operate our business and provide our services efficiently.
Examples include:
- Processing and fulfilling orders
- Verifying payments
- Shipping products
- Providing customer support
- Responding to inquiries
- Managing your account
- Sending order confirmations
- Providing shipping updates
- Processing returns and refunds
- Preventing fraud and unauthorized transactions
- Improving our website, products, and services
- Complying with legal obligations
- Maintaining website security
We only use personal information for legitimate business purposes or as otherwise permitted by applicable law.
3. Marketing Communications
If you choose to receive promotional communications, we may occasionally send emails regarding:
- New product launches
- Promotions
- Special offers
- Store updates
- Seasonal collections
- Company news
You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us directly.
Even if you opt out of marketing messages, we may still send transactional communications relating to your orders or account.
4. Payment Information
Jackcray does not store complete payment card information on our servers.
Payments are processed through secure third-party payment providers that use industry-standard security measures designed to protect payment information.
Payment providers may collect information necessary to process your transaction in accordance with their own privacy policies.
5. Sharing Your Information
We value your privacy and do not sell your personal information.
We may share information only when necessary to operate our business, including with:
- Payment processing providers
- Shipping and delivery carriers
- Website hosting providers
- Customer support service providers
- Fraud prevention services
- Analytics providers
- Professional advisers, when required
- Government authorities when legally required
Each service provider receives only the information necessary to perform its services on our behalf.
6. Shipping Providers
To deliver your purchases, we may share necessary shipping information with our delivery partners, including:
- Recipient name
- Shipping address
- Contact information
- Order reference information
Our shipping partners may include:
- USPS
- UPS
- FedEx
This information is shared solely for the purpose of delivering your order.
7. Data Security
Protecting your information is important to us.
We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information against:
- Unauthorized access
- Loss
- Misuse
- Disclosure
- Alteration
- Destruction
Although we strive to maintain strong security measures, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
8. Data Retention
We retain personal information only for as long as reasonably necessary to:
- Fulfill orders
- Provide customer service
- Maintain business records
- Meet legal and regulatory obligations
- Resolve disputes
- Enforce our agreements
When information is no longer needed, we take reasonable steps to securely delete or anonymize it where appropriate.
9. Your Privacy Choices
Depending on applicable law, you may have certain rights regarding your personal information.
These may include the ability to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of eligible personal information
- Request a copy of certain personal information you have provided
- Object to or request restriction of certain processing activities where applicable
- Withdraw consent where processing is based on consent
To exercise any available rights, please contact us using the information provided at the end of this Privacy Policy. We may need to verify your identity before responding to your request.
10. Children's Privacy
Our website is intended for a general audience and is not directed toward children under the age of 13.
We do not knowingly collect personal information directly from children under 13. If we become aware that such information has been collected, we will take reasonable steps to delete it.
If you believe that a child has provided personal information through our website, please contact us.
11. Third-Party Websites
Our website may contain links to third-party websites or services.
These websites operate independently from Jackcray and have their own privacy policies and practices.
We are not responsible for the content, privacy practices, or security of third-party websites. We encourage you to review their privacy policies before providing personal information.
12. Analytics
We may use analytics tools to better understand how visitors interact with our website.
Analytics information may include:
- Website traffic
- Popular pages
- Device information
- General geographic region
- Visitor behavior
- Session duration
This information helps us improve website performance and customer experience.
Analytics data is generally collected in an aggregated or de-identified form whenever practicable.
13. Fraud Prevention
To help protect our customers and business, we may use information collected through our website to:
- Detect suspicious transactions
- Prevent unauthorized purchases
- Reduce fraudulent activity
- Verify customer information when appropriate
- Protect website security
These measures help maintain a safe shopping experience for all customers.
14. Business Transfers
If Jackcray is involved in a merger, acquisition, sale of assets, corporate restructuring, or similar business transaction, customer information may be transferred as part of that transaction, subject to applicable legal requirements.
15. Legal Compliance
We may disclose personal information when we believe disclosure is necessary to:
- Comply with applicable laws or regulations
- Respond to lawful requests from public authorities
- Protect our legal rights
- Enforce our Terms of Service
- Investigate suspected fraud
- Protect the safety of our customers or others
16. International Visitors
Jackcray currently serves customers within the United States.
If you access our website from another country, your information may be transferred to and processed in the United States or other locations where our service providers operate, subject to applicable legal requirements.
17. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect:
- Changes in business practices
- Operational improvements
- Legal requirements
- Technology updates
- Service enhancements
When changes are made, the revised version will be posted on our website with an updated effective date.
Your continued use of our website after changes become effective constitutes acceptance of the revised Privacy Policy.
18. Contact Us
If you have any questions, requests, or concerns regarding this Privacy Policy or how we handle your personal information, please contact us.
Jackcray Customer Support
Email: support@jackcray.com
Support Hours
Monday – Saturday
8:00 AM – 7:00 PM (EST)
We aim to respond to privacy-related inquiries as promptly as possible during our regular business hours.