Payment Methods

Effective Date: July 16, 2026

At Jackcray, we strive to provide a secure, convenient, and transparent checkout experience. This Payment Methods Policy explains the payment options currently available through our online store, how payments are processed, and important information regarding payment authorization, order processing, refunds, and transaction security.

By placing an order on our website, you agree to the payment terms outlined below.

1. Accepted Payment Methods

Jackcray accepts the following payment methods through our online checkout, subject to availability and eligibility determined by the applicable payment provider:

These payment methods may be subject to availability based on your location, device, browser, payment provider, transaction amount, account eligibility, and other applicable conditions.

The payment options available to you will be displayed during checkout before you complete your purchase.

Jackcray does not guarantee that every payment method listed above will be available for every transaction. Payment providers may independently determine whether a particular transaction can be authorized.

Additional payment options may be introduced in the future. If our available payment methods change, this policy may be updated accordingly.

2. Secure Payment Processing

Your payment security is important to us.

Payments are processed through secure payment providers and payment processing technologies designed to protect transaction information during checkout.

Payment transactions may be subject to encryption, authentication, fraud screening, and other security measures provided by the applicable payment processor.

Jackcray does not intentionally store complete payment card numbers, security codes, or other complete payment credentials on our own servers.

3. Payment Authorization

When you place an order, the selected payment method must be successfully authorized before your order can enter processing.

Payment authorization may verify that:

• The payment method is valid.
• Sufficient funds or available credit are available.
• The transaction has been approved by the applicable payment provider.
• Required authentication has been completed.
• The transaction has passed applicable security checks.

Orders that cannot be successfully authorized may be delayed, declined, or canceled.

4. Order Processing

Orders begin processing after payment has been successfully authorized and confirmed.

Once payment is approved, your order may proceed through our standard fulfillment process, which may include:

• Order verification
• Product availability confirmation
• Product inspection
• Secure packaging
• Shipment preparation

Shipping and delivery information is provided in our Shipping Policy.

5. Currency

Unless otherwise stated, all prices displayed on the Jackcray website are listed in U.S. Dollars (USD).

If your payment account uses another currency, your payment provider or financial institution may convert the transaction into your local currency.

Currency conversion rates, foreign transaction fees, or other charges imposed by your bank or payment provider are outside Jackcray's control.

6. Payment Information Accuracy

Customers are responsible for providing accurate and complete information during checkout.

Depending on the selected payment method, this may include:

• Billing information
• Payment account information
• Shipping address
• Email address
• Telephone number
• Other information required by the payment provider

Incorrect or incomplete information may result in payment authorization failures, order verification delays, or cancellation.

7. Failed or Declined Payments

A payment may fail or be declined for various reasons, including:

• Insufficient funds or available credit
• Incorrect payment information
• Incorrect billing information
• Security verification failure
• Payment provider restrictions
• Account restrictions
• Technical issues
• Transaction limits
• A transaction being declined by the payment provider

If payment cannot be successfully completed, the order will not enter normal processing until valid payment authorization is received.

If your payment is declined, you may need to contact your payment provider or select another payment method available at checkout.

8. Order Verification

For the protection of our customers and Jackcray, certain transactions may require additional verification before processing.

If additional verification is necessary, our Customer Support team may contact you using the contact information associated with your order.

If the requested information cannot be reasonably verified, Jackcray may delay or cancel the affected order.

9. Pricing Errors

We make reasonable efforts to ensure that product prices and promotional information displayed on our website are accurate.

However, occasional pricing, typographical, technical, or system errors may occur.

If an incorrect price is identified before an order is shipped, Jackcray reserves the right to:

• Correct the pricing error.
• Contact the customer regarding the affected order.
• Cancel the affected order.
• Issue a full refund if payment has already been collected.

10. Promotional Discounts

Promotional discounts, coupon codes, and special offers must be applied during checkout before payment is completed.

Unless otherwise stated:

• Discounts cannot be applied retroactively after an order has been placed.
• Discounts cannot be exchanged for cash.
• Multiple promotional offers may not be combined.
• Promotional offers may have individual eligibility requirements.
• Promotional offers may have expiration dates or other restrictions.

The terms applicable to each promotion will govern the use of that promotion.

11. Taxes

Applicable taxes, when required by law, will be calculated and displayed during checkout before you complete your purchase.

The total amount due, including applicable taxes and shipping charges, will be presented before payment is submitted.

Tax amounts may vary based on the shipping destination and applicable tax requirements.

12. Refunds

If a refund is approved under our Return & Refund Policy or as a result of an approved order cancellation, Jackcray will generally issue the refund to the original payment method used for the purchase.

Depending on the payment method, this may include the original credit or debit card, PayPal account, Venmo account, Apple Pay-linked payment method, Google Pay-linked payment method, Shop Pay payment method, or another eligible original payment method.

Approved refunds are typically processed within up to 12 business days.

The time required for a refunded amount to appear in your account may vary depending on the payment provider, card issuer, bank, or financial institution.

Jackcray does not charge refund processing fees.

13. Fraud Prevention and Transaction Security

To help maintain a secure shopping environment, Jackcray may review transactions for unusual or potentially unauthorized activity.

Where appropriate, Jackcray may:

• Conduct transaction security reviews.
• Request additional verification.
• Decline transactions that cannot be adequately verified.
• Cancel orders associated with suspected unauthorized activity.
• Work with payment providers regarding potentially fraudulent transactions.

These measures are intended to protect customers and Jackcray from unauthorized or fraudulent transactions.

14. Payment Disputes

If you believe there is an issue with a payment or charge associated with an order, we encourage you to contact Jackcray Customer Support first.

Payment-related concerns may include:

• Unexpected charges
• Order status
• Refund status
• Duplicate payments
• Billing information
• Payment authorization
• Transaction-related questions

Providing your order number when contacting us can help us review your request more efficiently.

15. Payment Summary

16. Contact Us

If you have questions regarding payment methods, billing, payment authorization, transaction processing, or refunds, please contact our Customer Support team.

Jackcray Customer Support

Email: support@jackcray.com

Support Hours:
Monday – Saturday
8:00 AM – 7:00 PM (EST)

When contacting us regarding an order, please include your order number whenever applicable.

17. Policy Updates

Jackcray reserves the right to update or modify this Payment Methods Policy when necessary to reflect changes to our payment options, payment providers, business operations, security practices, or applicable legal requirements.

Any revisions become effective upon publication on this page unless otherwise stated.

Customers are encouraged to review this policy periodically to remain informed about the payment methods and payment practices currently available through the Jackcray online store.