Effective Date: July 16, 2026
At Jackcray, we respect the intellectual property rights of creators, businesses, and other rights holders. We are committed to maintaining a marketplace that respects copyrights, trademarks, and other legally protected intellectual property.
This Intellectual Property Claim Policy explains how rights holders may report alleged infringement, how Jackcray reviews claims, and the actions we may take when appropriate.
If you believe that content available on the Jackcray website infringes your intellectual property rights, please review the information below and submit a complete claim.
1. Our Commitment
Jackcray is committed to respecting intellectual property rights and expects all visitors, customers, suppliers, and business partners to do the same.
We take reports of alleged intellectual property infringement seriously and review each submission in good faith.
Where appropriate, we may investigate reported content and take reasonable action based on the information available.
2. Intellectual Property Covered
This policy may apply to claims involving, where applicable:
- Copyrights
- Trademarks
- Service marks
- Trade dress
- Logos
- Brand names
- Product images
- Original artwork
- Photographs
- Product descriptions
- Designs
- Other legally protected intellectual property rights
3. Filing an Intellectual Property Claim
If you believe that material appearing on the Jackcray website infringes your intellectual property rights, please contact us with sufficient information to allow us to review your claim.
To help us process your request efficiently, please include:
- Your full name.
- Company or organization name (if applicable).
- Your email address.
- A description of the intellectual property you own.
- A description of the material you believe infringes your rights.
- The specific webpage or URL where the material appears, if available.
- An explanation of why you believe the material infringes your rights.
- Any supporting documentation demonstrating your ownership or authority to act on behalf of the rights holder.
Providing complete and accurate information helps us evaluate your claim more quickly.
4. Review Process
After receiving your claim, Jackcray may:
- Review the submitted information.
- Request additional documentation or clarification.
- Evaluate the reported material.
- Contact the reporting party if additional information is required.
- Contact the individual or business responsible for the reported content when appropriate.
- Take reasonable action based on the results of our review.
Each claim is reviewed individually.
Submitting a claim does not automatically result in the removal of content.
5. Possible Actions
Depending on the circumstances, Jackcray may take one or more of the following actions:
- Request additional information from the reporting party.
- Temporarily restrict access to the reported content.
- Remove content determined to be inappropriate.
- Update or correct website content.
- Decline a claim when insufficient evidence is provided.
- Take any other reasonable action considered appropriate under the circumstances.
The action taken will depend on the information available and the outcome of our review.
6. Accuracy of Claims
Individuals submitting intellectual property claims should ensure that the information provided is accurate and complete.
Submitting intentionally false, misleading, or fraudulent claims may delay our review process and may have legal consequences under applicable law.
Jackcray reserves the right to request supporting documentation whenever necessary.
7. Counter Information
If content has been removed or restricted following an intellectual property complaint and the affected party believes the claim was submitted in error, they may contact Jackcray with information supporting their position.
Supporting information may include:
- Evidence of ownership.
- Authorization to use the content.
- Licensing documentation.
- Other relevant supporting materials.
Jackcray will review the additional information before determining whether further action is appropriate.
8. Repeat Infringement
Jackcray reserves the right to take appropriate action regarding repeated intellectual property concerns.
Depending on the circumstances, we may:
- Remove additional content.
- Restrict website access.
- Suspend customer or user accounts.
- Decline future submissions.
- Take other reasonable measures to protect intellectual property rights.
Each situation is evaluated individually.
9. Good Faith Cooperation
We encourage all parties involved in an intellectual property dispute to communicate respectfully and provide accurate information.
Jackcray aims to handle all reports fairly, impartially, and in good faith while respecting the rights of both reporting parties and affected users.
10. Limitation of Responsibility
Jackcray operates as an online retailer and may rely on information provided by suppliers, manufacturers, licensors, and other business partners.
While we make reasonable efforts to ensure that the content published on our website is appropriate, we cannot guarantee that all materials are free from potential intellectual property disputes.
Upon receiving a properly documented claim, we will review the matter and take appropriate action where warranted.
11. Confidentiality
Information submitted in connection with an intellectual property claim will be handled in accordance with our Privacy Policy and applicable legal obligations.
Information may be shared with relevant parties when reasonably necessary to investigate, evaluate, or resolve a reported claim.
12. Policy Updates
Jackcray reserves the right to update or modify this Intellectual Property Claim Policy at any time to reflect changes in business operations, legal requirements, or internal procedures.
Any revisions become effective immediately upon publication on our website. We encourage users to review this policy periodically to remain informed about our intellectual property reporting process.
13. Contact Us
If you believe that content appearing on the Jackcray website infringes your intellectual property rights, or if you have questions regarding this policy, please contact us.
Jackcray Customer Support
Email: support@jackcray.com
Support Hours
Monday – Saturday
8:00 AM – 7:00 PM (EST)
To help us review your request efficiently, please include all relevant details and supporting documentation when submitting your claim.