Shipping Policy

Shipping Overview

Jackcray offers a straightforward standard shipping option with a flat shipping charge of $6.99. Our standard handling time is approximately 1 business day, followed by an estimated carrier transit period of 2–6 business days.

Based on these standard timeframes, most orders are expected to arrive approximately within 3–7 business days after the applicable processing schedule begins. Delivery estimates are provided for planning purposes and are not guaranteed arrival dates.

Order Processing & Handling

Once an order is successfully placed, Jackcray begins the fulfillment process. Our standard handling time is 1 business day. During this period, the order may be reviewed, prepared, packaged, and arranged for shipment.

The handling period begins after the order has been successfully submitted and payment authorization has been completed. We use this time to ensure that the products included in the order are properly prepared before the package is transferred to the selected carrier.

Our regular order cut-off time is 5:00 PM EST, Monday through Friday. Orders submitted after the daily cut-off may begin processing on the following business day.

Orders placed on Saturday, Sunday, or applicable non-business days will be handled according to the next available business-day schedule. Weekends are not counted as standard business days when calculating the handling period.

Shipping Timeline

Our standard shipping timeline consists of two primary stages: order handling and carrier transit. The following table provides a clear overview of the estimated timeline.

Delivery timeframes are estimates. Actual delivery dates may vary due to carrier operations, weather, holidays, destination-related circumstances, transportation conditions, or other factors outside the direct control of Jackcray.

Shipping Cost

Jackcray provides standard shipping for a flat rate of $6.99. The applicable shipping charge is displayed during checkout before the order is submitted.

A flat-rate structure makes it easier to understand the shipping cost before completing your purchase. The final order total will show the applicable merchandise amount together with the shipping charge.

Delivery Services & Carriers

Jackcray uses established parcel delivery networks to transport customer orders. Depending on the order and destination, shipments may be delivered through USPS, UPS, or FedEx.

The carrier assigned to a specific shipment may vary based on operational requirements, destination, package characteristics, and available carrier services. Customers may therefore receive shipments through different carriers for different orders.

Order Tracking

When tracking information is available, customers can use the tracking number associated with the shipment to monitor its progress through the applicable carrier's tracking system.

Tracking information may not become active immediately after a shipping label has been created. In some cases, the carrier requires time to receive and scan the package before the tracking status begins showing movement.

During transit, tracking updates may occur at different stages of the carrier's network. A temporary period without a new scan does not necessarily mean that the package has stopped moving.

Customers should keep their tracking number available until the shipment has been successfully delivered.

Shipping Address Requirements

Customers are responsible for entering a complete and accurate shipping address when placing an order. This includes the recipient's name, street address, apartment or unit number when applicable, city, state, ZIP code, and any other information necessary for successful delivery.

Incorrect or incomplete address information may result in delivery delays, unsuccessful delivery attempts, additional carrier handling, or a package being returned to the sender.

If you notice an error in your shipping address after placing an order, contact Jackcray support as soon as possible. We will review whether the order can still be adjusted before it enters the shipping process.

Once an order has been processed or transferred to a carrier, address changes may no longer be possible through Jackcray.

Delivery Delays

Jackcray provides estimated shipping timeframes rather than guaranteed delivery dates. After a package is transferred to USPS, UPS, or FedEx, transportation is subject to the carrier's operational network.

Delivery may take longer than the standard estimate because of severe weather, transportation disruptions, unusually high package volume, carrier facility congestion, public holidays, regional service interruptions, incorrect address information, or other circumstances affecting the delivery network.

During periods of increased shipping activity, carriers may require additional time to process packages. Customers should use the available tracking information for the most current shipment status.

If your order appears to be delayed beyond the estimated delivery timeframe, please contact Jackcray support with your order number and tracking information when available.

Weekends, Holidays & Cut-Off Times

Jackcray calculates standard handling time using business days, Monday through Friday. The daily order cut-off time is 5:00 PM EST.

Jewelry Packaging & Preparation

Jewelry items require careful handling throughout the fulfillment process. Jackcray takes care when preparing orders containing Rings, Bracelets, Earrings, and Necklaces for shipment.

Before an order is handed to the carrier, purchased items are prepared and packaged for transportation. Customers are encouraged to retain the original packaging until they have confirmed that the order has arrived safely and that all purchased items are present.

If an order arrives with visible external damage, customers should retain the packaging and contact Jackcray support as soon as reasonably possible. Photographs of the package and affected item may be useful when reviewing a shipping-related issue.

Orders Containing Multiple Items

When an order contains multiple jewelry products, Jackcray will normally prepare the items according to the fulfillment requirements of the order. Depending on inventory and operational circumstances, items may not always move through the carrier network at exactly the same time.

If an order is shipped in multiple packages, separate tracking information may be provided when applicable. Customers should review all available tracking information before reporting an order as incomplete or missing.

Lost, Missing or Damaged Packages

Jackcray takes reasonable care when preparing orders for shipment. However, once a package has been handed to the carrier, transportation and delivery are performed through the carrier's network.

If a shipment is marked as delivered but cannot be located, customers should first check the mailbox, front entrance, porch, delivery area, building reception, household members, neighbors, or another location where the carrier may have left the package.

Customers should also verify that the shipping address shown on the order confirmation is correct.

If a package arrives visibly damaged, please retain the original shipping packaging and contact Jackcray support. Providing photographs of the package, shipping label, packaging, and affected jewelry item may assist with the review.

Customer Shipping Responsibilities

To help ensure successful delivery, customers should carefully review shipping information before submitting an order.

• Provide a complete and accurate delivery address.
• Include an apartment, suite, unit, or building number when applicable.
• Review the order confirmation after checkout.
• Monitor tracking information when it becomes available.
• Contact Jackcray promptly if an address issue is discovered.
• Keep order and tracking information until the package has been received.
• Retain damaged packaging when reporting a delivery-related issue.

Shipping Quick Reference

Shipping Support

If you have a question about an order, shipping timeline, tracking information, delivery status, address issue, or another shipping matter, the Jackcray support team is available to assist you.

When contacting us about an existing order, please include your order number whenever possible. Providing relevant order information helps us identify the shipment and review the available details more efficiently.