Cancel/Change Order

Cancel / Change Order Overview

Jackcray begins processing orders after they are successfully submitted and payment authorization has been completed. Because orders may move into preparation and fulfillment shortly after purchase, cancellation or change requests should be submitted as quickly as possible.

We will make reasonable efforts to accommodate a cancellation or requested change when the order has not yet progressed too far into the fulfillment process. However, a request cannot always be guaranteed once an order has been prepared, packaged, processed for shipment, or transferred to a carrier.

Order Cancellation Requests

Customers may request cancellation of an order by contacting Jackcray support. Cancellation requests are reviewed based on the current status of the order at the time the request is received.

Because our fulfillment process may begin shortly after checkout, we cannot guarantee that every cancellation request will be successfully completed. An order that has already been prepared, packaged, processed for shipment, or handed to a carrier may no longer be eligible for direct cancellation.

When an order can be cancelled before fulfillment has progressed, Jackcray will confirm the cancellation and process the applicable refund according to the order's payment status and our applicable refund procedures.

Customers should not assume that an order has been cancelled simply because a cancellation request has been submitted. Please wait for confirmation from Jackcray before considering the order cancelled.

Changing an Existing Order

If you need to change an order after checkout, contact Jackcray support as soon as possible. Depending on the order status, we may be able to review requests involving the product, size, quantity, or other order details.

Changes are subject to product availability and the current stage of fulfillment. A requested replacement product may not be available at the time the change is requested.

If a requested change results in a different order value, Jackcray will review the adjustment with the customer before completing the change when additional action is required.

Product Changes & Availability

Customers may contact Jackcray to request a change to a jewelry item included in an order. This may include changing a Ring, Bracelet, Earrings, Necklace, or another available item.

Product changes depend on whether the requested item is available and whether the original order can still be modified. Once an item has entered the preparation or shipping stage, replacing that item within the original order may no longer be possible.

If the requested replacement has a different price, the order total may need to be adjusted. Customers will be informed when an adjustment is necessary before the requested change is completed.

If the requested replacement product is unavailable, the original order may remain unchanged unless another available solution is agreed upon.

Quantity Changes

If you accidentally ordered too many or too few items, contact Jackcray support immediately with your order number and the quantity adjustment you would like to make.

Quantity changes are reviewed according to the current fulfillment status of the order. A request to add additional jewelry items may depend on inventory availability and whether the original order can still be modified.

Increasing or decreasing the quantity may change the total amount due for the order. Any applicable adjustment will be reviewed based on the requested change and order status.

Shipping Address Changes

Customers are responsible for providing a complete and accurate shipping address during checkout. If you discover an address error after placing an order, contact Jackcray immediately.

Address changes are most likely to be accommodated when the order has not yet entered the shipping process. Once an order has been packaged, processed for shipment, or transferred to USPS, UPS, or FedEx, an address change may no longer be possible through Jackcray.

Customers should carefully review their confirmation information after checkout. An incorrect or incomplete address may cause delays, unsuccessful delivery attempts, or the package to be returned.

How to Request a Cancellation or Change

To request a cancellation or order change, contact Jackcray customer support as soon as possible after placing your order. Please provide enough information for our team to identify the correct order and understand the requested adjustment.

1. Locate your order number. Have your order confirmation or order number available so our support team can identify the order quickly.
2. Contact Jackcray promptly. Send your cancellation or change request to support@jackcray.com as soon as you notice that an adjustment is needed.
3. Clearly explain the requested change. Tell us whether you want to cancel the order, change a product, adjust quantity, or correct the shipping address.
4. Wait for confirmation. Do not assume that a request has been completed until Jackcray confirms the result of the request.
5. Follow any additional instructions. If the order has already progressed into fulfillment or shipment, our support team will explain what options may still be available.

Timing of Cancellation & Change Requests

Timing is an important factor when requesting an order cancellation or change. Jackcray generally begins processing orders according to the standard fulfillment schedule after checkout and payment authorization.

Our standard handling time is approximately 1 business day. The regular order cut-off time is 5:00 PM EST, Monday–Friday. Requests submitted after the cut-off time, during weekends, or outside regular support hours may not be reviewed until the next available business period.

Submitting a request does not automatically stop order processing. Cancellation or change requests are effective only after Jackcray confirms that the requested action has been completed.

Orders That Have Already Shipped

Once an order has been processed for shipment or transferred to a delivery carrier, Jackcray may no longer be able to cancel or modify the order directly.

If you contact us after shipment has begun, our support team will review the available order information and explain the applicable options. Customers should not attempt to modify the contents of a package after it has entered the carrier network.

If you no longer want an item after receiving it, the applicable return process may be available depending on the circumstances and eligibility of the order. Customers should refer to the Jackcray Return & Refund Policy for information about eligible returns and refund processing.

Refunds for Approved Cancellations

When a cancellation is successfully approved before the order has progressed beyond the point where cancellation is possible, the applicable refund will be processed according to the order's payment status and Jackcray's refund procedures.

Refund processing may require time after the cancellation has been confirmed. The time required for the funds to appear in the customer's account can also depend on the payment provider or financial institution used for the original transaction.

Customers will not be considered to have successfully cancelled an order until Jackcray confirms the cancellation.

Changes That Affect the Order Total

Some requested changes may affect the total price of an order. For example, replacing an item with another product may result in a different merchandise total, while increasing or decreasing the quantity can also change the amount due.

If a requested modification changes the order value, Jackcray will review the applicable adjustment before completing the change when additional payment or refund processing is required.

A requested change cannot be completed if the necessary adjustment cannot be processed or if the requested product is no longer available.

Customer Responsibilities

Customers play an important role in ensuring that cancellation and change requests can be handled efficiently. Please review your order information carefully before completing checkout.

• Review product selections and quantities before submitting an order.
• Confirm that your shipping and contact information is correct.
• Check the order confirmation after completing checkout.
• Contact Jackcray immediately if an error is discovered.
• Include your order number when requesting a cancellation or change.
• Clearly describe the requested adjustment.
• Wait for Jackcray confirmation before assuming that a request has been completed.

Cancel / Change Quick Reference

Cancel / Change Order Support

If you need to cancel an order, change a jewelry item, adjust the quantity, correct your shipping address, or discuss another order modification, please contact the Jackcray support team as soon as possible.

When contacting us about an existing order, please include your order number and clearly describe the requested change. This allows our team to review the order status and determine whether the requested action can still be completed.