Return & Refund Policy

Return & Refund Overview

Jackcray accepts eligible return requests made within 60 days of the delivery date. This return period gives customers sufficient time to receive, inspect, and evaluate their purchase.

Once an eligible return has been received and reviewed, approved refunds are generally processed within 12 days. Jackcray does not charge a return fee, restocking fee, or refund processing fee for eligible returns under this policy.

60-Day Return Window

Customers may request a return within 60 days from the date the order is delivered. The return period begins when the shipment reaches the delivery address provided during checkout.

We recommend inspecting your jewelry as soon as reasonably possible after delivery. This allows you to identify any concerns with the product and contact our support team while your order information and packaging are readily available.

A return request should be submitted within the 60-day return period. Customers should not wait until the end of the return window to contact Jackcray if they already know that they would like to return an item.

Returns requested after the applicable 60-day period may not qualify under this standard return policy.

Return Eligibility

To help ensure a smooth return process, returned jewelry should be in appropriate condition when sent back to Jackcray. Eligibility is determined based on the condition of the item and the information provided with the return request.

In general, an eligible returned item should meet the following requirements:

• The return request is submitted within 60 days of delivery.
• The jewelry is returned in its original condition.
• The item has not been intentionally damaged, altered, or modified.
• The product corresponds to the item purchased from Jackcray.
• The returned item is securely packaged to help prevent damage during transportation.
• Relevant order information is provided so the return can be identified and reviewed.

Keeping the original product packaging and order information is recommended until you have decided whether to keep your purchase.

Jewelry Condition Requirements

Because Jackcray specializes in jewelry, including Rings, Bracelets, Earrings, and Necklaces, returned products should be handled carefully before being sent back.

Items should be returned in the condition in which they were received. Customers should avoid unnecessary wear, modification, resizing, engraving, alteration, or other changes to the jewelry when considering a return.

Jewelry that has been damaged after delivery through misuse, modification, alteration, or other customer-caused circumstances may not qualify for a refund under the standard return policy.

If you believe an item arrived damaged or has a product-related issue, contact Jackcray before sending it back. Our support team can provide guidance based on the specific situation.

How to Request a Return

The return process begins by contacting Jackcray customer support. Please do not send an item back without first contacting us, as return instructions may be required to ensure that the package can be properly identified and processed.

1. Contact Jackcray. Send an email to support@jackcray.com with your order information and a brief explanation of the reason for the return.
2. Provide order details. Include the order number, the product you would like to return, and any relevant information that can help us identify the purchase.
3. Receive return instructions. Our support team will review the request and provide the applicable instructions for completing the return.
4. Prepare the item. Package the jewelry carefully to help protect it during transportation. Original packaging should be included when reasonably available.
5. Send the return. Follow the return instructions provided by Jackcray and retain any applicable shipment information until the return has been completed.
6. Return review. Once received, the returned item will be reviewed to determine whether it meets the applicable return requirements.
7. Refund processing. Once an eligible return is approved, the refund will be processed within 12 days.

Return Shipping

If you would like to return an item, please contact Jackcray before shipping the package. Return instructions will depend on the specific order and reason for the return.

Customers should package returned jewelry securely. Jewelry should be protected from unnecessary movement, impact, moisture, or other conditions that could cause damage during transportation.

Jackcray does not charge a return processing fee or restocking fee for eligible returns. Any applicable return shipping arrangements will be communicated by our support team when the return request is reviewed.

No Return or Refund Fees

Jackcray does not charge a return fee for eligible returns handled under this policy.

We also do not charge a restocking fee or a separate refund processing fee when an eligible return is approved.

Refund Processing

After a returned item has been received and reviewed, Jackcray will determine whether the return meets the applicable requirements. Once an eligible return is approved, the refund will be processed within 12 days.

Refunds are generally issued to the original payment method used for the purchase. The time required for the refund to appear in the customer's account may vary depending on the payment provider or financial institution.

The 12-day refund processing period refers to the processing timeframe following receipt and approval of the eligible return. It does not necessarily represent the amount of time required for a financial institution to display the completed transaction.

Refund Method

Approved refunds are generally returned to the original payment method used to complete the purchase. This helps maintain a clear connection between the original transaction and the corresponding refund.

Customers should ensure that the original payment account remains available when possible until the return process has been completed.

Once Jackcray has processed an approved refund, additional posting time may be required by the payment provider or financial institution before the funds appear in the customer's account.

Common Return Reasons

Customers may contact Jackcray when they would like to return an eligible jewelry item for a reason such as:

• The jewelry does not meet the customer's expectations.
• The customer has changed their mind about the purchase.
• The customer selected a different jewelry style after receiving the original item.
• The customer would like to return an eligible Ring, Bracelet, Earrings, or Necklace within the applicable return window.
• The item has another issue that should be reviewed by the Jackcray support team.

For products that appear damaged, defective, incorrect, or materially different from what was ordered, please contact us before sending the product back so that our support team can review the situation and provide appropriate instructions.

Damaged, Defective or Incorrect Items

If you receive jewelry that appears damaged, defective, or different from the item ordered, please contact Jackcray as soon as reasonably possible.

When contacting us, please provide your order number and a clear description of the issue. Photographs of the jewelry, packaging, shipping label, and any visible damage may help our support team understand the situation more efficiently.

Do not dispose of the product or original packaging before contacting us if you believe the item was damaged during delivery. Keeping the relevant materials may help with the review of the order.

Depending on the circumstances, Jackcray may provide return instructions or another appropriate resolution after reviewing the order information.

Items That May Not Qualify for Return

While Jackcray provides a 60-day return window, a product may not qualify for a standard return if it has been altered, intentionally damaged, or materially changed after delivery.

Examples may include jewelry that has been resized, engraved, modified, intentionally damaged, or otherwise altered from the condition in which it was received.

Products returned after the 60-day return period may also fall outside the standard return policy.

If you are uncertain whether your situation qualifies, contact our support team before sending the item back. We can review the available order information and explain the applicable return process.

Preparing Your Jewelry for Return

Jewelry should be packaged carefully before being shipped back to Jackcray. Proper packaging helps reduce the risk of damage during transportation and makes it easier to process the returned item.

• Place the jewelry in suitable protective packaging.
• Use the original jewelry packaging when reasonably available.
• Protect the item from unnecessary movement during transit.
• Include relevant order information as instructed by our support team.
• Retain applicable shipment or tracking information until the return has been completed.

Return Status & Communication

Customers should retain their return shipment information until the return has been received and the refund process has been completed.

If you have already sent a return and need an update, please contact Jackcray using the support email listed below. Include your original order number and, when available, return shipment tracking information.

Providing complete information allows our support team to identify the relevant order and review its current return status.

Return & Refund Quick Reference

Contact Jackcray About a Return

If you would like to request a return, ask about the status of an existing return, or have a question about our refund process, please contact the Jackcray support team.

When contacting us, please include your order number and relevant details about the product whenever possible. This helps us identify your purchase and provide more efficient assistance.